#Challenge Accepted

We received a request to automate the process of scheduling engine repairs.
Some of the issues were highlighted:

Long and manual process which wasn't efficient and was full of errors.

There was no centralized system in place that allowed the scheduler, manager, and finance team to access all the necessary information.

#Our Approach

Our aim was to:

Automate reporting for quicker data access and processing.

Reduce processing time, eliminate errors and enhance its productivity and quality.

Improve team collaboration.

#Solutions

Easy to use template for adding new jobs into scheduler was developed.

Standard operating procedures were developed.

Multiple files and folders were moved into one location on SharePoint.

#Results

The business was seeing a time save within a matter of days.

All documents were in one place, easy to find.

New report was build so multiple teams could use it at the same time and stop wasting time on internal queries.

Teams started collaborating more by using one system and one report suite.

Error rate dropped by ~80%

Other benefits:

Employees are more satisfied

Automations that speed up processes are error free, quality improved

Standard operating procedures (SOP) are available for new employees, so onboarding process is more smooth and effective